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FAQ

I’m not sure if my order went through…

A confirmation email is sent to your nominated email once the order has been successfully placed. If you did not receive this email, then it is possible that your order was not placed correctly. You can log into your New Zealand Beading Supplies account to check whether the order was submitted successfully. If you are still unsure, please email us to check if we have received it.

Where Do I find the Account details for paying using Bank Deposit?

Our bank account details can be found on the confirmation email you receive once your order has been placed. If, by chance you did not receive this email, log into your New Zealand Beading Supplies account to check whether the order was submitted successfully. If it was, and you didn’t receive the email, simply contact us and we will provide you with the details. If the order wasn’t submitted correctly, please try again, as chances are we haven’t received your order.

Please also remember to check that the confirmation email hasn’t been delivered to your junk/spam.

I would like to know if you have a shop I can visit?

I have a studio in my home where view the products are on display. Veiwing is only by appointment. You can email or phone/text 021 162 1089 to make a time. I am located in Ridge Rd, Coatesville, North Shore, Auckland.

Do you offer wholesale?

As you will notice from our site, our prices are already very low! However, if you are a genuine wholesale buyer and wanting to purchase large quantities of items on our site, you are more than welcome to email us to see if we can arrange a better price for you. We do our best to offer the most competitive prices. We cannot guarantee that we can offer a large discount, but we will try our best to accommodate your requirements.

Do you have a printed Catalogue?

Due to the ever growing and ever changing range of products we carry, it makes it impossible to have an accurate comprehensive catalogue printed. We update our website very regularly, so you can be assured that if you can see it online – we have it in stock. New Items are frequently added, and items (where possible) are always kept in stock.

Am I able to place an order by phone?

As we only trade online to keep costs down, we do not offer phone sales. Having the sales processed online, makes for less human error and means your order can be processed quickly and efficiently. If you aren’t confident with shopping in our online store, you are more than welcome to email your order (be sure to include an accurate description and product numbers) through to us. This may be a little slower to process, but the option is still available to you.

Can I save the contents of my cart?

Yes, but only if you are logged in. Make sure you are correctly logged in each time you visit, to ensure any items you add to the cart are saved.

I have placed orders with you before, do you need my credit card details again?

As your credit card payments are processed using a third party payment processor, Paypal, we do not receive a copy of your credit card details. This is for your security and means your payment is processed securely. This also means that each time you make a purchase and wish to pay using credit card, you will need to complete your details in Paypal.

How long will my order take to arrive?

Orders are processed, packed and posted every week day. NZ Post are very prompt with delivery, and most of our customers receive their order within 1 – 2 days once it has been sent. However, very occasionally, especially during busy times of the year, packages can take a few extra days to arrive. We will always provide tracking numbers with all orders sent, so you are able to keep an eye on your package.

I have received my item, but it is damaged, and/or not as described. What should I do?

Please email us as soon as you receive your order and let us know what was wrong with the order. We want to keep our customers happy and will do everything we can to rectify the situation. If the item you receive is faulty or not as described, you can post the item back to us and we will give you a full refund (excluding postage charges).

Please do not post the item back to us without first notifying us. We will give you a Goods Return number to be included when posting the item back to us. Items returned without prior notification may be subject to a 10% restocking fee.

I ordered an item, and then realised that I no longer want it.

We understand that items aren't always what you expect, so will happily accept returns within 7 days of receiving the item provided they are in as new, unused condition. Please contact us and let us know if you would like to return any items, and we will give you further instructions for returning the item. Items are not acceptable for return if they are not in their unused, original condition.

I have placed my order, but want to add some more items.

Absolutely! Provided, of course, that we haven't already packed and shipped your order. Simply add the items to the cart, place the order as normal and we'll make sure we ship the items together! 

 

I have made a purchase through your online shop, and am going to pay by Bank Deposit. How much time do I have to make the deposit?

Payment for orders placed online, unless combining with Trademe purchases, is expected within 2 business days. We understand that it may not always be possible for customers to make the deposit immediately, but would appreciate it if you could email us and let us know when the deposit will be made.

Please also ensure that you include the Order Number as a reference when making the deposit.

Got any questions??? Please email us using the form on the Contact Us Page

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